4 teams using now Every delayed response costs you a customer.
Response-time tracking · shared inbox

Know who replied,
and how fast.

Argus times every reply in your support inbox, ranks the team on first-response speed, and flags SLA breaches the moment they happen.

The response-time tracker that lives inside your own Gmail — ₹2,000–3,000 per agent, not the lakhs the big tools charge.
Book a demo
Runs inside your own Google Workspace — no data leaves your account.
First response · live
Within SLA
08:51
Elapsed since customer mail Target 16:00
The dashboard · what it measures

The numbers that run support

One live view reads straight from your shared inbox — headline metrics refresh every minute, and every thread becomes numbers you can act on. No manual tagging, no exported spreadsheets.

Avg first response
0 min
FRT SLA compliance
0%
Replies (after ticket)
0
Avg first response by employee (mins)
30 20 10 0 Aarav Kabir Rohan Diya Vivaan
Status mix
17 TOTAL
Awaiting
Not reverted
Reverted
SLA outcome by employee
7 4 2 0 Aarav Kabir Rohan Diya Vivaan
Within SLA
SLA breached

First-response time

Timed against your SLA, per ticket and per agent.

Resolution time

From arrival to reverted-and-closed.

Replies & fresh outbound

Volume per person; proactive mail credited too.

SLA breaches

Flagged the moment a reply runs late.

Ticket status

Awaiting → Not reverted → Reverted.

Classification

By #hashtag or dropdown, auto-filled on the next scan.

00 04 08 12 16 20 6 3 0
Time-based tracking

Know your busiest hours

Argus knows when tickets land and when you replied, so you can plan around the real shape of the day.

Busiest hours, plotted

Volume by 2-hour slot shows when the inbox spikes — staff the rush, not the lull.

Reply-time window

Filter by the time of day a reply went out, on top of the date range.

Counted per day

Each mail and reply counts on the day it happened — no double-counting across a thread.

Individual & team performance

See who is carrying the team

Argus scores every agent on speed and reliability, so reviews run on data instead of gut feel.

Employee league table This week
Employee Replies Outbound Avg resp Breach First
Ishaan Gupta02—00
Aarav Mehta9018 min33
Kabir Nair404 min00
Rohan Iyer339 min01
Diya Sharma00—01
Vivaan Rao103 min01

Per-person, not just totals

Replies, outbound, average response and breaches for every agent.

Coach with evidence

See who is slow and on which threads before it becomes a pattern.

Filter by date or agent

Drill into today, this week, or one person without losing the numbers.

Busiest threads — customer mails vs. team replies
ARG-04317
12
ARG-04516
8
ARG-04515
6
ARG-04483
2
ARG-04517
2
ARG-04520
2
Customer mails
Our replies
Ticket-level history

Open any ticket, end to end

Behind every number is a full record — who handled it, every customer mail and reply, the TAT for each round-trip, whether it met SLA, and any handovers.

ETR-04506 Reverted

International booking pending

5
Total mails
3
Agent mails
2
Employee reverts
Response timeline
1
23:04 → 23:06
2 min Within SLA
Kabir Nair
2
23:13 → 23:21
8 min Within SLA
Kabir Nair

First-response TAT

Received vs. first reply, to the minute — marked within or over SLA.

The full timeline

Every customer mail and team reply, each with its own TAT and SLA result.

Mail count & reverts

Totals for the thread, and how many reverts each employee sent.

Handover history

Who picked the ticket up and when — manual or automatic.

The impact

What changes once you measure it

Tracking response time doesn't just make the reports prettier — it changes how the team works.

Quicker first replies

When the clock is visible to everyone, replies stop slipping.

Breaches caught early

A late thread is flagged before the customer ever notices.

Real accountability

Every reply has an owner and a timestamp — nothing goes cold.

Better customer experience

Fast, consistent responses are what customers remember.

Where it lives & how it adapts

Runs where your team already works

Argus reads your support mail and writes to your own Google Sheet. Your conversations never leave your account — nothing to migrate, nothing new to learn.

Set your own SLA thresholds
Your tags and categories
One inbox or many
Switch it off anytime
Your Google account
support@yourco.com
shared inbox
Argus Tracker
your Google Sheet
Live dashboard
web view
Data never leaves your account
Specifications

The short, honest spec sheet

No servers to provision, no data to hand over. Exactly what Argus needs, and what it does.

Deployment
Your Google Workspace — Gmail + Google Sheets
Infrastructure
None to run; serverless, on Google Apps Script
Data residency
Your own Google account — nothing leaves it
First-response SLA
Configurable · default 16 minutes
Resolution SLA
Configurable · default 1,440 minutes (24 h)
Channels
Shared Gmail inbox — one or many
Classification
#hashtags in the reply, or dropdowns as backup
Reporting
Live web dashboard — filter by date, agent & status
Refresh
Automatic every minute, plus on-demand
Setup
Same day — no migration, no new tool for the team
Pricing

Enterprise visibility, without the enterprise price

Other tools bill ₹2,000–3,000 per employee, every month — lakhs a year for a team. Argus is one flat monthly fee for the whole inbox, plus a one-time setup.

Argus Best value
₹2,000–3,000/ month
Flat — for the whole inbox, not per employee
₹50,000 one-time setup — includes the first two weeks of maintenance & support.
One flat fee — however many agents
Same-day setup, no migration
Data never leaves your account
Book a demo
Other tools
₹2–3 Lakhs/ year
₹2,000–3,000 per employee, every month
The bill climbs with every hire — a 10-person team already runs into lakhs.
Billed per employee, every month
A separate app to learn
Data sits in a vendor cloud
Plus setup & onboarding fees on top
Argus vs. other tools

How it compares

The same response-time visibility as a full enterprise helpdesk — for one flat monthly fee instead of a per-employee bill, with no migration and your data never leaving your account.

Feature Argus Other helpdesks & trackers
Monthly cost₹2,000–3,000 flat₹2,000–3,000 / employee
Yearly cost — 10-person team≈ ₹24k–36k₹2–3 Lakhs
One-time setup₹50,000 · incl. 2 weeks supportOnboarding fees vary
Flat fee, not per seat
Lives inside your own Gmail
Data stays in your account
First-response SLA tracking
Setup timeSame dayDays to weeks

Other tools bill ₹2,000–3,000 per employee, every month — ₹2–3 lakh a year for a team. Argus is one flat fee for the whole inbox, plus a ₹50,000 one-time setup.

Book a demo

Per-agent pricing and tiers vary by tool and plan; figures are indicative — check each vendor for current rates.

Questions & tools

Answers, and the math

The questions teams ask most — and a quick calculator so you can see the savings for your own team size.

Spreadsheets don't watch the clock. Someone has to log every reply by hand, timestamps drift, and a breach only shows up long after it has already cost you the customer. Argus times every thread automatically and flags a late reply the moment it happens.
Labels tell you a mail's status, not how fast you answered. They can't measure first-response time, rank agents, or alert you to an SLA breach. Argus reads the same inbox and turns it into response-time metrics — without changing how your team works.
No. Argus runs inside your own Google Workspace and writes to your own Google Sheet. Your conversations never leave your account — there is nothing to migrate to a vendor cloud.
Same day. The one-time ₹50,000 setup includes the first two weeks of maintenance and support — no migration, and no new tool for the team to learn.

ROI calculator

See roughly what your team would save in the first year.

Support agents 10
150
Other tools / year
₹3,00,000
10 × ₹2,500 / month
Argus · year 1
₹80,000
₹2,500/mo flat + ₹50k setup
You save in year 1
₹2,20,000
73% less

Illustrative, using ₹2,500 midpoints. Year 2 onward carries no setup fee.

See it running on your own inbox

A short demo on your data — first-response times, the team league table, and breach alerts, live in your own Google Workspace.

Book a demo argus.supportmail@gmail.com +91 85409 27840
Contact us

See Argus on your own inbox

Tell us about your team and we'll set up a short demo on a copy of your own support mail — within 24 hours.

Number of employees in the team *

Your details go straight to our team. We'll reply within a day.